Return Policy

Return Rules & Policy

At Barouke, we carefully curate handcrafted artisan pieces and want you to feel confident in your purchase. Please review our return policy below. You may reach out to us via our contact information (listed below) should you have any questions.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, undamaged, and in original condition and packaging to qualify.

• Customers are responsible for all return shipping costs.

• Original shipping charges are non-refundable.

Restocking Fee

• All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Final Sale Items

• Final sale items are not eligible for return or exchange.

• A total of 46 products are designated as final sale.

• Final sale items are clearly marked on the product page at the time of purchase.

Damaged Items (Shipping Issues)

• If an item arrives damaged due to the fault of the shipper, we will replace the item or reimburse the cost, as appropriate.

• Damage must be reported within 48 hours of delivery.

• Please retain all original packaging and provide photos of the damage to assist with the claim process.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to the original form of payment, less the 15% restocking fee.

• Refunds are processed within a reasonable timeframe after approval.

Non-Returnable Items

• Final sale items

• Items returned after the 7-day return window

• Items showing signs of use, damage, or alteration

Return Address

All approved returns must be shipped to:

Barouke – The WoodCrafters Gallery
119 S Water Street
Wilmington, NC 28409

Contact Us

If you have questions about returns, final sale items, or shipping damage, please contact us before returning your purchase